Book an appointment
Online booking is available to all patients with a family physician at our clinic.
What you can book online
- In-person appointments with clinic physicians
- Telemedicine appointments — telephone or video
- Prescription renewals
Can't find a suitable slot? Call the clinic at 250-768-6920 if there are no online booking spots available, or if you need an on-site appointment with your own family physician.
What you will need
- Your name and date of birth
- Your BC personal health number
- A valid email address
Booking for a telemedicine visit
If you book a telephone or video appointment, a link will be sent to your email address at least 24 hours before your appointment. Read more about telemedicine appointments.
Cancelling an appointment
If you cannot make your appointment, please let us know as early as you can. There is no charge for cancelling — it releases the time so that another patient who needs it can be seen.
A $50 fee is charged for missed appointments. If you do not attend and have not cancelled beforehand, the appointment cannot be offered to anyone else. This fee is not covered by MSP and is payable before your next visit.
Appointment policy
Please make a list of your medical concerns before your visit, and book a separate appointment for each unrelated concern. This allows your physician to give each issue the time it needs.
Weekday appointments are by booking only. Same-day appointments may be available for urgent cases — please call. At weekends we see both walk-in patients and pre-booked appointments, and clinic patients are seen by the family physician on duty.
A note on AI transcription
Our clinic uses artificial intelligence for clinic note transcription. We would appreciate your consent to use this during your visit, and we are happy to answer any questions you may have about this innovative approach. Read our privacy information.
Clinic hours
- Monday - Friday 8:00 AM - 7:00 PM By appointment only
- Saturday 8:00 AM - 2:00 PM Walk-in and pre-booked appointments
- Sunday 8:00 AM - 12:00 PM Walk-in and pre-booked appointments
Not a patient yet?
Family medicine services are only for patients registered with this clinic. We are currently accepting new patients.
How to become a patient